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Application management services

Sapphirus provides a full portfolio of enterprise application services – designing, building, deploying and managing applications, with a strong focus on quality. We leverage our Global Development Center (GDC) to provide cost effective and value added services to our clients. Coupled with the best practices in the industry, Sapphirus’s Enterprise Application Services can accelerate time-to-market, increase ROI and business competitiveness in today’s evolving marketplaces. Our service offerings include:

Application Development Application Migration and Re-Engineering Application Support and Maintenance

Application migration and reengineering

Sapphirus helps you to address complex legacy system issues such as multiple technology platforms, high cost of maintenance, unsupported systems, shrinking employee expertise, lack of integration and web capabilities. These services provide a metrics-based framework enables you to choose from different modernization process.

Our migration and reengineering services enables customers to modernize the existing legacy applications to:

  • Transform the complete legacy framework to new technology tools and trends
  • Building integration services or wrapper services to modernize and enabling to interact with new technology tools

Our Application migration and re-engineering services includes:

  • Service enabling
  • Cloud enabling
  • Mobile enabling
  • Platform migration
  • Database migration

Application support and maintenance

Sapphirus’s application maintenance and Ssupport (AMS) services take complete ownership of our customers' applications with highly optimized onsite-offshore team strength. Our proactive-consultative approach, first takes a holistic view of your technology, architecture, people, process and applications, then optimizes and aligns team structures to deliver improved support. This approach is coupled with our robust service delivery mechanism with a highly optimized onsite-offshore combination that allows our customers to continually reduce recurring maintenance costs by focusing on long-term functionality, stability and preventive maintenance.

Our AMS service takes a 360-degree approach and complies with ITIL best practices and controls like ISO27001, ISO9001 to ensure that we work in a process-oriented environment to meet and exceed the expectations of our customers. Our support services includes:

Application Maintenance

  • Enhancements
  • Configuration management and tool administration
  • Bugs and data fixing

Application Operations

  • 24/7 application monitoring for availability
  • Performance and capacity ( L1 and L2 )
  • Job monitoring and management
  • Incident management
  • Application service desk
  • Release management

Application Support Services

  • Problem management
  • Trend analysis
  • Root cause analysis
  • Break fix excluding code fixes
  • Incident analysis and resolution
  • Change management
  • Production support
  • Service level management

Application Transition Strategy

Our six-step transition process with unique RTSM methodology and effective documentation provide safe means in transition to offshore for greater efficiency and cost savings for customers. Each of these activities are governed and monitored by an SLA framework with focus on continuous improvement.